Shipping & Returns

Orders ship by USPS within 1 to 2 business days, Monday through Friday. You’ll get a tracking email when it leaves; tracking can take up to 24 hours to update.

Free shipping on orders over $99. Most packages arrive within a week of shipping. If yours hasn’t arrived within 10 business days, or shows delivered and isn’t there after 72 hours, email us and we’ll open a trace.

We ship to the UK, Canada and the EU by USPS at the carrier’s rate shown at checkout. Transit is usually 14 to 30 days. Duties, VAT and import fees are charged by your country on arrival and are your responsibility. If a package is refused or confiscated, we refund the order if it comes back to us and can’t if it doesn’t. Orders sent to a freight forwarder are shipped at your own risk.

We can change an address any time before tracking is issued. After that, email us and we’ll ask the carrier.

If an item turns out to be out of stock after you order, we’ll ship what we have and ask whether you’d like to wait or be refunded for the rest.

Every kit bought at vapvana.com comes with 30 days from delivery to decide. If it isn’t for you, email us within those 30 days and we’ll send return instructions.

• Returns must be clean and free of residue, in the original packaging, in reasonable condition. Keep the cleaning brush and any used screens; don’t send those back.
• Return shipping is your responsibility. We refund the price of the kit; original shipping charges aren’t refunded.
• Refunds go to the original payment method within 3 to 5 business days of receiving the return. You’ll get an email when it’s processed.
• Items that are lost, stolen, dropped or water damaged aren’t eligible.
• Parts and accessories: unused and unopened, within 30 days. Used consumables can’t be returned.

Exchanges work as a return and a new order. Gifts are refunded to the purchaser unless the order was marked as a gift, in which case the recipient receives store credit.

Every heating coil and PID controller in a Vapvana kit is covered for as long as you own the kit. This applies to kits bought from us or from an authorized retailer.

Returns of kits bought from a retailer are handled by that retailer under their policy. Warranty claims come to us either way.

Email us with your order number (or your registration) and a photo or short video of the issue. You don’t need to send the part back. First claims are approved without question; a replacement ships within 2 business days. If the same part fails again, we’ll work through it with you, which may include a quick call to rule out setup issues.

Free within the US. Outside the US, you cover shipping and any import charges.

We’ll send a compatible replacement or store credit for its value.

glass, quartz, screens, O-rings and other consumables; damage from drops, water or misuse; parts not made by Vapvana.

Email a photo of everything that arrived, plus the packing slip, and we’ll reship or refund.

Before tracking is issued, email us and we’ll cancel and refund so you can reorder. After tracking, additions need a separate order and removals go through a return. We can’t act on changes left in the order notes.

Check with your bank first; posting can take a few days. If it’s still missing after that, email us.