Vapvana Quartz Care Program: Our 'Built For Life' Promise For Your Premium Gear

To Our Valued Vapvana Community,

Cal here, the founder of Vapvana

At Vapvana, we live by a core philosophy: "Built For Life." It guides every engineering decision we make, from the materials we choose to the lifetime warranty that backs our core systems.

But we also have an obsession with a material that, by its very nature, is fragile: quartz.

We love quartz for its incredible flavor purity. It’s the key to the uncompromised experience of The Natural.

This brings up a fair and important question, how can we promise something is "Built For Life" when a core component is delicate?

It gets to the heart of the biggest fear when investing in premium gear: "What happens if I accidentally break it?"

Today, I’m thrilled to announce our answer. It’s a comprehensive program designed to give you complete peace of mind and to truly fulfill our promise to support you for the long haul.

This program applies to the proprietary quartz components of our vaporizer systems, like the heater housing for The Natural. 

It’s our commitment to protecting your core investment, and it works in two ways:

1. The "Arrival Assurance" Guarantee

We have immense confidence in the quality and thermal stability of our designs. 

To prove it, all proprietary Vapvana quartz components are covered by a 30-day guarantee against any manufacturing defects or thermal-related failures. 

If your quartz fails under normal use within the first 30 days of receiving it, we will replace it for free. This ensures you start your journey with a perfect, reliable piece of equipment.

2. The "Lifetime Assist" Replacement Program

This is our long-term promise to you.

We know that accidents happen - a drop, a knock, a moment of carelessness. It shouldn't mean you have to pay full price again to get back in the game.

If your proprietary quartz component breaks at any point after the initial 30-day period, you have lifetime access to our at-cost replacement program.

This means as a Vapvana owner, you can purchase a replacement part at a significantly reduced, non-profit price.

It's our way of ensuring a simple accident doesn't end your relationship with a device you love. It’s a sustainable, fair way for us to keep you up and running, for life.

To be clear, this special program is designed to protect the core technology of our vaporizer systems.  Other items, like accessories and consumables, have different coverage that reflects their use.

Here is a simple breakdown of our entire warranty structure:

Product Type: Core Durable Components

(e.g., Screwball Housing, PID, Coil)

• The Promise: The engine of your vape.

• Warranty Coverage: Full Lifetime Warranty
  
  

Product Type: Proprietary Fragile Components

(e.g., The Natural Heater Housing)

• The Promise: The unique heart of the system.

• Warranty Coverage: Vapvana Quartz Care Program
  
  

Product Type: Ecosystem Glassware & Accessories

(e.g., Big League Bubbler, J-Hooks)

• The Promise: Premium, non-essential glassware.

• Warranty Coverage: Arrival Assurance (Guaranteed perfect on arrival)
  
  

Product Type: Consumable Accessories

(e.g., Quartz Bangers, Screens)

• The Promise: High-wear, replaceable items.

• Warranty Coverage: Arrival Assurance (Guaranteed free of defects on arrival)
  
  

This program isn't just a set of policies, it's our promise to you. 

It's our commitment to building a relationship based on trust, transparency, and a shared passion for the best possible cannabis experience.

Thank you for being part of a community that pushes us to be better.

Happy Vaping,

Cal & Vapvana Team